Shipping policy

Made-to-Order Manufacturing

All Radius Fabrications products are manufactured to order at our workshop in Capalaba, Queensland. We do not carry pre-manufactured stock on our shelves. Every snorkel, airbox, manifold, roof rack, bullbar, rock slider, and fabricated accessory is individually built specifically for each customer's order.

As every order enters production after purchase, dispatch timeframes refer to the estimated time required to manufacture, quality check, package, and prepare your order for freight.

Production & Dispatch Timeframes

Any lead times provided by Radius Fabrications are estimated timeframes only and are subject to change without notice.

Production times may vary due to factors including, but not limited to:

  • Current workshop workload and order volumes.
  • Sales events or promotional periods.
  • Availability of raw materials and purchased components.
  • Powder coating and external supplier turnaround times.
  • Staff availability.
  • Public holidays and workshop closures.
  • Quality control requirements.

While we always aim to meet our estimated dispatch dates, unforeseen delays may occasionally occur. We will keep customers informed where possible if significant delays arise.

Shipping

Once your order has been completed, packaged, and collected by the courier, you will receive a shipping confirmation email containing your tracking information.

Please note:

  • Tracking information may not become active immediately, as courier systems only update once the freight has been scanned into their depot.
  • Larger orders may be shipped in multiple consignments due to courier handling requirements.
  • Transit times are estimates only and are determined by the freight carrier, not Radius Fabrications.
  • International customers are responsible for any import duties, taxes, customs charges, brokerage fees, or quarantine requirements imposed by their destination country.

Shipping Address

Customers are responsible for ensuring that all shipping details supplied are accurate before dispatch.

Should an address need to be changed prior to dispatch, Radius Fabrications will update the shipping information where possible. Once an order has been dispatched, any redirection or additional freight charges imposed by the courier will be the responsibility of the customer.

Shipping Delays

Radius Fabrications is not responsible for delays caused by:

  • Courier or freight company operations.
  • Customs inspections or import processing.
  • Weather events or natural disasters.
  • Industrial action.
  • Government restrictions.
  • Circumstances outside of our reasonable control.

Order Updates

Customers are welcome to contact our team at any stage during production for an update on their order.

We appreciate your patience while our team manufactures your Australian-made products to the highest standard.